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Terms and Conditions

Credit cards

We accept credit card payments with most popular cards. Unfortunately at the present time we are not accepting any other form of payment.

Cancelling payments

Orders can only be cancelled by the credit card holder for the order. For proof of identity your credit card number will be requested on cancellation. Cancellations can only be made by calling the Plamil office between 9.30am and 4.30pm Monday to Fridays. Ask for the mail order payment dept. Tel 01303 850588.

Order cancellation charges:
Banking services make a charge for all card transactions which we undertake. In the event that you cancel the order, we will refund you your money, less the banking charge of that transaction plus a 50 pence item charge.

Orders cannot be cancelled once the despatch has been made from our warehouse.

Deliveries

Standard deliveries are sent by courier and can be made only on weekdays.

Delivery day choice:
This is a preference day, we will do our best to delivery on the day of your choice, but we cannot guarantee that will be the day of delivery.

Shipping charges:
The following shipping charges apply:

We will endeavour to send out your order as soon as possible, normally to be delivered within seven working days. Please note that deliveries cannot be made on Saturday, Sunday or Bank holidays.

Please ensure that you are available to receive your delivery anytime between 9am and 5pm. If there is a chance that you will not be at the delivery address, take advantage of having the parcel delivered to a address of your choice. Please note that if this option is taken, there must be a person willing to sign for the goods at that address as well. Please also note that by providing a different delivery address, you are authorising us to accept as proof of delivery the signature of whoever signs our delivery note on your behalf. If you (or anyone at your chosen delivery address) are not there to receive your delivery, a note will be left and it will be your responsibility to contact the courier service and pick it up from their depot.

In exceptional circumstances, for instance long term out of stock, Plamil reserves the right to substitute products of equal or greater value to compensate for out of stock items.

Small order deliveries:
'Small order' deliveries are despatched using the standard Royal Mail postal service.

By using the Standard Royal Mail delivery service despatching Small Orders we cannot prove delivery. Therefore proof of our postage will be taken as our proof of delivery. Should you need us to have proof of actual delivery (to your chosen address), we will choose another Royal Mail service for you, with the additional costs added to your order.

All Royal Mail delivery terms apply. Unfortunately you cannot choose day of delivery with Small Order deliveries.

Postage and Packing charge: £3.95

Delivery area & prices:
Prices quoted apply to the UK mainland, with a few exceptions for addresses in some parts of Scotland.

Transport costs to Northern Ireland, Isle of Wight, Isle of Man, Channel Islands, Scottish Highlands and Islands are higher than the mainland. Please submit your order using the online system, and include a daytime telephone number. Our sales dept will then individually assess the order, and ask you to agree the applicable transport charge, before processing the order.

If you wish deliveries to be outside of our standard times or days this can be arranged by speaking to our sales dept, with only the extra transport costs charged to you.

VAT

Where applicable prices are shown with VAT.

Confidentiality

We do not disclose any of your information to third parties.

Errors and politeness

Plamil will do our best to despatch your order without mistakes or errors. Please contact us immediately should an error occur. We do our best, but accept our apologies if something does go wrong, which maybe outside our control anyway. You may find any mistake upsetting or annoying, but please note our staff are entitled to work without verbal abuse and we may ask you to call us back or write to us if your politeness is somewhat lacking.

We have the right to refuse to sell or serve customers at our discretion.

Returns

We are not able to receive back goods or give credit for unwanted deliveries, for instance incorrectly or over ordered items, or for items that perhaps aren't as liked or suitable as thought when ordering. We're sure you'd agree that you would not want to receive anything that had been in anyone else's possession other than in Plamils own control.

Your Statutory Rights are not affected.

Specification changes

Plamil reserve the right to change the specification of products without notice. Whilst ever effort is made to ensure the specification is the same as the product advertised on the web site, every product label must be read prior to use. We are aware of the allergy issues that many customers rely on us for their products.

Information

We do our best to make sure all the information given on this website is correct, and matches all the information in our other publications or on our labels. We reserve the right to change any information at any time. We reserve the right to change ingredients or information at any time.

We are at your service

Given time and your money, we can deliver anything anywhere in the world so just ask us if your not sure!

Javascript and cookies

Plamil's online shop uses JavaScript and Cookies to add to, and keep track of, the contents of your shopping basket. If your browser has JavaScript and/or Cookies disabled you will not be able to use the online shop.

Credit card security

Plamil's online shop uses a Secure Socket Layer (SSL) connection so that credit card details can be processed securely. Credit card details are not stored after they have been processed.

www.plamilfoods.co.uk

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